Terms of Use & Privacy

Terms Of Use

These Terms and Conditions apply to users of the Grabease (ABN: 73 027 060 433) Website. By using this site, you accept and agree to these Terms & Conditions. We suggest that you carefully read the Terms and Conditions that are detailed below as this forms the basis of the sale agreement between you and Grabease when you purchase goods from this Website. If you proceed with your purchase you are acknowledging that you have read and agree to these Terms and Conditions.

We may from time to time, change or add content to this website (including our Terms and Conditions) without notice. At all times, we will try to ensure that the images on our Website are as accurate and as close to the actual product as possible. It is essential that you use the actual written descriptions of each product when deciding to purchase a product from Grabease Australia. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.

Pricing

All prices on the www.grabease.com.au website are listed in Australian Dollars (AUD) and include GST. The prices indicated exclude freight and handling.

Prices are subject to change without notice. Grabease will at all times use our best efforts to ensure that the prices on this Website are accurate at any point in time. The prices displayed on this Website are only current at that particular point in time & we reserve the right to change our prices at any time without prior notice. When price changes occur, they will be automatically updated on our Website.

In addition to the purchase price, all delivery charges, sales tax, GST, extra packaging charges and Government taxes, if any, shall be payable by the Customer.

Returns Policy

We want you to be completely happy and satisfied with your purchase from the Grabease online store. If for any reason you wish to return the product, you can do so within 14 days of the date of sale, provided that you supply proof of purchase. No questions will be asked, and we will refund the cost of your purchase. The cost of the freight for the goods being returned will be the only charge you will incur.

If you would prefer to exchange goods rather than receive a refund then you will be sent a replacement free of charge.

Please contact us here in order to enquire about returning or exchanging goods.

 

Refunds, Exchanges and Credits

In the case of products purchased more than 14 days ago we will consider a refund only when a product is faulty or is returned unused, in its original packaging, with proof of purchase & in saleable condition. Used, soiled, damaged product without the original packaging will be returned to the purchaser. Once returned goods have been received & assessed by Grabease a refund may be issued. Postage and handling charges of returned products are non-refundable unless a product is deemed faulty.

Faulty Products

Grabease takes great pride in supplying quality products. If your product/s is found to be faulty as a result of a manufacturing defect, please contact us within 14 days of the date of sale either by clicking here or sending an email to support@grabease.com.au. We will then work with you to rectify the situation.Grabease reserves the right to assess the condition of the returned goods prior to offering a repair or replacement. A repair or replacement may be refused if the fault is considered to be normal wear and tear rather than of a manufacturing origin. If the fault is deemed to be of a manufacturing origin, the product will be repaired or replaced and returned to you as soon as possible. Postage and handling charges associated with the product beings sent back to the purchaser will be covered by Grabease.

Freight & Shipping Policies & Costs

We are proud to ship to all parts of Australia and New Zealand.

Domestic

We charge variable rates of

  • $6.95 for up to 500g
  • $9.95 for up to 2kg
  • Express rates of $12.95 up to 500g
  • Signature on delivery $10.95

Please allow between 2 & 10 days for delivery, depending on your location within Australia.

International – New Zealand

We charge variable rates of

  • $11.00 for up to 250g for an untracked economy parcel
  • $16.95 for up to 250g for all tracked courier parcels
  • $19.95 for up to 500g for all tracked courier parcels

Please allow between 7 & 20 days for delivery, depending on your location within New Zealand.

Grabease takes no responsibility for undelivered parcels to New Zealand that are sent untracked with economy. If the parcel is sent with a proof of receipt from Australia Post but does not arrive at it’s destination, no refund will be issued to the customer. Sending a parcel by this method is done so at your own risk of loss.

Please contact us for further information about where you can buy Grabease overseas.

Delivery Information

Satchels are automatically labelled as “Authority to Leave”, which means that they do not require a signature. If you require personalised instructions, please add a note upon checkout or contact us directly after you place your order.

Incorrect Goods Supplied.

If Grabease supply you with an incorrect product, we will remedy the situation by replacing it with the correct item, once the incorrect product has been returned to Grabease unused, in its original packaging and in saleable condition. Grabease will be responsible for the freight charges involved.

 

Use of Goods

It is essential that the products purchased from Grabease are only used in the manner for which they are intended to be used and infants are carefully monitored at all times when in use. Please carefully read the directions on the packaging in which the goods are supplied. Products purchased from Grabease may not be modified in any way whatsoever from the condition they were supplied in. Your warranty will be deemed void if this occurs.

 

Payment

We accept payment via MasterCard, Visa or AMEX including MasterCard Debit & Visa Debit. All credit card payments are secured via 1024 Bit SSL Encryption (supplied to Grabease by a Third Party – Pressable). No credit card information is stored by/on our Website.

 

Privacy Policy

Grabease values the strong relationships we have with our customers. The data we collect is handled sensitively, securely and with proper regard to privacy. If signing up to our Blog featuring Bourke St Baby you are also giving permission for your details to be used in conjunction with the Bourke St Baby existing database.  Grabease and Bourke St Baby is bound by the Privacy Act 1988 (Cth) (“the Privacy Act”) and complies with the National Privacy Principles (“NPPs”) set out in the Act.

Grabease does not permit any linkages to this site without prior permission.

 

Disclaimer

Without prejudice to any other rights Grabease may have, the purchaser shall indemnify Grabease for any injury, disability, death, loss, damage or expense incurred should the purchaser cancel any order or breach any term hereof. The purchaser shall indemnify Grabease for any injury, disability, death, loss, damage or expense incurred should the purchaser or anyone else using Grabease products or taking heed of any advice provided by Grabease or Bourke St Baby.

By clicking into this or any page on this website the purchaser agrees to our Disclaimer and the above Terms and Conditions. If you have any further questions please click here or email us at support@grabease.com.au.