Refunds and Returns Policy

Returns Policy

We want you to be completely happy and satisfied with your purchase from the Grabease online store. If for any reason you wish to return the product, you can do so within 14 days of the date of sale, provided that you supply proof of purchase. No questions will be asked, and we will refund the cost of your purchase. The cost of the freight for the goods being returned will be the only charge you will incur.

If you would prefer to exchange goods rather than receive a refund then you will be sent a replacement but will incur postage charges. Any defects will be sent free of charge.

If your item was purchased on sale, there will be no exchange or refund allowed.

Please contact us here in order to enquire about returning or exchanging non-sale goods.

Refunds, Exchanges and Credits

In the case of products purchased more than 14 days ago we will consider a refund only when a product is faulty or is returned unused, in its original packaging, with proof of purchase & in saleable condition. Used, soiled, damaged product without the original packaging will be returned to the purchaser. Once returned goods have been received & assessed by Grabease a refund may be issued. Postage and handling charges of returned products are non-refundable unless a product is deemed faulty.

Faulty Products

Grabease takes great pride in supplying quality products. If your product/s is found to be faulty as a result of a manufacturing defect, please contact us within 14 days of the date of sale either by clicking here or sending an email to support@grabease.com.au. We will then work with you to rectify the situation.Grabease reserves the right to assess the condition of the returned goods prior to offering a repair or replacement. A repair or replacement may be refused if the fault is considered to be normal wear and tear rather than of a manufacturing origin. If the fault is deemed to be of a manufacturing origin, the product will be repaired or replaced and returned to you as soon as possible. Postage and handling charges associated with the product beings sent back to the purchaser will be covered by Grabease.

Incorrect Goods Supplied.

If Grabease supply you with an incorrect product, we will remedy the situation by replacing it with the correct item, once the incorrect product has been returned to Grabease unused, in its original packaging and in saleable condition. Grabease will be responsible for the freight charges involved.

Use of Goods

It is essential that the products purchased from Grabease are only used in the manner for which they are intended to be used and infants are carefully monitored at all times when in use. Please carefully read the directions on the packaging in which the goods are supplied. Products purchased from Grabease may not be modified in any way whatsoever from the condition they were supplied in. Your warranty will be deemed void if this occurs.